Services provided for trouble-free operation of active devices such as routers,
switches that form the data processing infrastructure of the corporation and system
programs that run on data processing units such as servers and PCs. Includes the
control of system optimization adjustments and operation of the system with the
best performance values.
We provide remote or on site support within the context of contractual services
and provide fast and efficient solutions to your problems and for your requests.
We provide the training required for the correct and efficient use of the systems
we install and provide full support after installation with maintenance and service
contracts.
W also provide the operation of information and technology infrastructures of our
customers in accordance with the standards, keeping all theirs systems in operation.
Our contractual support and maintenance services and the advantages our customers
can benefit from are listed as follows:
Infinite support and service are provided.
Expanded on site guarantee service can be provided for all products whether they
are covered by guarantee or not. It is possible to exchange a product with an equivalent
free of charge in case of any problem that occurs on the system during the contract
period with parts included support/maintenance service.
Periodical maintenance guarantees system constancy by detection of problems in advance
and provision of required precautions.
Reporting provides the detection of problems on the system and the observation of
solution periods and methods of these problems.